Shipping & Returns

All orders are shipped from Lompoc, California. Shipping time can vary depending on order day, time, and destination. Please be prepared to receive your order between 3-14 business days, depending on the volume and contents of your order. This timeframe is a guideline and doesn't guarantee an arrival time for your wine. The best way to do that is via tracking information emailed to you. Please note that orders placed during the Holiday season are subject to delays.

We are unable to ship to Alaska, Mississippi, and Utah.

Shipping charges are based on the weight of the shipment. And, as a reminder, a standard wine bottle is about 3 pounds That's expensive to ship! We do our best to offer competitive shipping rates and all charges are calculated at time of checkout.

Shipments of wine must be received and signed for by a person 21 years or older. Our shipping carriers will make 3 delivery attempts before returning the wine to our winery. If your order is returned to us, we apply carrier return and re-shipping fees to your order. We recommend your orders sent to a home or office where an adult is present during the day to receive packages. This helps avoid re-delivery and returned shipments fees.

And, as a subtle reminder since you're here anyway, we require a four-quarter allocation commitment to our Wine Club. Wine club cancellations must be received (by phone, mail, email or FAX) at least 15 days prior to the next shipment you do not wish to receive.

What is the Return Policy?

Any orders that are placed online cannot be returned at one of Pali's Outposts. Please note that we are unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.

We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are unable to accept wine returns that was damaged due to adverse weather conditions during shipment or wine that is ordered in error. Please send an email to team@paliwineco.com to arrange for the returns of corked or flawed products.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the winery (805) 736-7200 for return instructions.

Do you have a Wine Club Pick-Up Policy?

If you opted to pick up your wine at a Pali Outpost, you will have two weeks from your Pick-Up Notification email to do so.

For shipments not collected during the two-week grace period, Pali Wine Co. will ship your uncollected wine club shipment to your address on file. Shipping fees will be applied.

If you are unable to pick-up your wines within the two week period, please reach out to your local Outpost or our Wine Club team. We are unable to ship wine club orders to Alaska, Mississippi, and Utah.

When will my order ship?

We are a small, family-owned winery and our mission is to shepherd wines from grape to glass at their service, on their schedule, error free. With that being said, we do our absolute best to ship your wines ordered as fast as we can!

Following placement of your Pali Wine Co. order, our winery team will assess the content of your order and begin fulfillment within 1-3 business days. Once your ordered wines have left our facility, the carrier's tracking information will be shared with you for your reference. Please note that someone over the age of 21 must be present to sign for all shipped packages, including wine club shipments.

If you have placed a pre-order for unreleased items, you will receive an email or SMS notification detailing that your order is on its way with updated shipping timing.

what mail carrier do you use?

Our default carrier is UPS. UPS is able to provide real-time updates after your order leaves our winery facility. Please note that weather may impact your shipment's arrival date.

Select states require goods to be delivered via FedEx. You will be notified upon your checkout.

If you wish to have your order shipped via a different carrier, please reach out promptly following the placement of your order. We will assess requests based on your shipping address.

how can i track my package & how long does it take?

All orders placed through our website will generate a tracking notification once your order or wine club shipment has left our facility.

We ship all orders via ground shipping. If you wish to make changes to your shipping method, please reach out promptly following the placement of your order. Shipping fees will be applied to any orders requiring changes or increased shipping speeds.
Wine club members please note that any missed pick-up shipment from one of our outposts will take 1-2 weeks based on your initial wine club ordering date.

Why am i being charged for re-shipping?

Shipments are returned to our winery when the carrier has made three failed delivery attempts. 

Please reach out to team@paliwineco.com and we'd be happy to arrange a re-shipment of your order. Please note that when a shipment is returned to us, we are charged an additional carrier fee. This combined with reprocessing your order means we must charge you a $20 re-ship/re-route and a new shipping charge. If you previously qualified for free shipping, please note that you will be responsible for any re-shipment fees and new shipping charges.

Something went wrong with my shipment

We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are unable to accept wine returns that was damaged due to adverse weather conditions during shipment or wine that is ordered in error. Please send an email to team@paliwineco.com to arrange for the returns of corked or flawed products.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the winery (805) 736-7200 for return instructions.

Why did my wine club charge include shipping?

Not all of our allocations qualify for free shipping. As a wine club member, you qualify for free shipping on orders greater than $178, not inclusive of sales tax.

In order to achieve free shipping on your quarterly allocation, we suggest adding a la carte bottles of your choice.

To do so, log into your Pali Wine Co. account. Head to your account and click ' Manage Subscriptions.' From there, you'll be able to add-on onetime products for your upcoming shipment and leverage your 20% off member discount!

what are your Outpost locations?

Pali Wine Co. operates five Outpost locations across California. Read here to learn more about each location and their hours of operation. You can also follow along on Instagram and Facebook to learn more about our weekly events.

If you wish to inquire about private events, please send all information to our team at team@paliwineco.com.

Have Questions?
Contact us at team@paliwineco.com