Shipping & Returns FAQ
All orders are shipped from our winery in Lompoc, California. Shipping time can vary depending on order day, time, and destination. Please be prepared to receive your order between 3-14 business days, depending on the volume and destination. This timeframe is a guideline and doesn't guarantee an arrival time for your wine. The best way to do that is via tracking information emailed to you. Please note that orders placed during the Holiday season are subject to delays.
We are unable to ship to Alaska, Mississippi, and Utah.
Shipping charges are based on the weight of the shipment. And, as a reminder, a standard wine bottle is 3 pounds. That's expensive to ship! We do our best to offer competitive shipping rates and all charges are calculated at time of checkout.
Shipments of wine must be received and signed for by a person 21 years or older. Our shipping carriers will make 3 delivery attempts before returning the wine to our winery. If your order is returned to us, we apply carrier return and re-shipping fees to your order. We recommend shipping your order to a home or office where an adult is present during the day to receive packages. This helps avoid re-delivery and returned shipments fees.
And, as a subtle reminder since you're here anyway, we require a four-quarter allocation commitment to our Wine Club. Wine club cancellations must be received (by phone, mail, email or FAX) at least 15 days prior to the next shipment you do not wish to receive. Early cancellation will result in a $75 fee.
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are unable to accept wine returns that was damaged due to adverse weather conditions during shipment or wine that is ordered in error. Please send an email to team@paliwineco.com to arrange for the returns of corked or flawed products.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the winery (805) 736-7200 for return instructions.
If you are unable to pick-up your wines within the two week period, please reach out to your local Outpost or our Wine Club team. We are unable to ship wine club orders to Alaska, Mississippi, and Utah.
Following placement of your Pali Wine Co. order, our winery team will assess the content of your order and begin fulfillment within 1-3 business days. Once your ordered wines have left our facility, the carrier's tracking information will be shared with you for your reference.
If you wish to have your order shipped via a different carrier, please reach out promptly following the placement of your order. We will assess requests based on your shipping address.
WHY AM I BEING CHARGED FOR RE-SHIPPING?
Shipments are returned to our winery when the carrier has made three failed delivery attempts. Please reach out to team@paliwineco.com and we'd be happy to arrange a re-shipment of your order. Please note that when a shipment is returned to us, we are charged an additional carrier fee. This combined with reprocessing your order means we must charge you a $20 re-ship/re-route and a new shipping charge. If you previously qualified for free shipping, please note that you will be responsible for any re-shipment fees and new shipping charges.
In order to achieve free shipping on your quarterly allocation, we suggest adding a la carte bottles of your choice.
To do so, log into your Pali Wine Co. account. Head to your account and click ' Manage Subscriptions.' From there, you'll be able to add-on onetime products for your upcoming shipment and leverage your member discount!
If you wish to inquire about private events, please send all information to our team at team@paliwineco.com.
WHAT ARE THE PERKS OF BEING A WINE CLUB MEMBER?
As a wine club member, new releases, critically-acclaimed wines, and re-releases of library wines are reserved and gauranteed for you! Each of your quarterly allocations are uniquely designed to deliver excellent wines at their service, on their schedule, and error free.
You will qualify for 20% of all wine purchases at our outpost locations and on our website. First dibs on special events, merchandise, promotions, and more!
WHEN DO I GET CHARGED?
Our wine club is a quarterly system with curations designed to capture the spirit of each season. We typically charge our members in January, April, July, and October, and members are always emailed multiple times ahead of their charge date.
WHEN WILL I GET MY WINE?
If you opt in to pick-up your wine club from one of our Pali Wine Co. Outposts, you will receive an email notification once your allocation is ready for pick-up. We kindly ask that you pick-up your allocation on a week day, or make a reservation over the weekend.
If you opt-in to ship your allocation, we will try our best to ship your order within one week of your charge. You will receive a notification detailing your tracking.
HOW DO I GET IN TOUCH REGARDING MY WINE CLUB?
Please reach out to wineclub@paliwineco.com with any inquiries pertaining to our wine club subscription. We will get back to you at our earliest convenience.
CAN I CUSTOMIZE MY WINE CLUB SHIPMENT?
Great question! All of our wine club members are able to customize their quarterly allocations directly within their account. We offer various preferences with their own unique curations, with something for everyone. We also offer seasonal deals with extended discounts on select wines. Be sure to check your email during wine club season!
If you have any specific requests or things you'd like us to know about your preferences, please reach out!
CAN I PUT MY SUBSCRIPTION ON HOLD?
Yes, we allow wine club members to skip thier shipment on a quarter-by-quarter basis. Log into your account and it's easy as 1, 2, 3...
While on hold, your wine club benefits will be suspended but you can stay in the loop for all of our new releases and easily reactivate at any time!
HOW DO I CANCEL MY MEMBERSHIP?
We require our wine club members to commit to 4 quarterly allocations. Wine club cancellation requests must be received via phone or email at least 15 days prior to the next allocation you do not wish to receive. Early cancellation will incur a $75 fee.